1. Business and definitions
VAG Performance Parts, trading as VAG Performance Parts, is established at Brouwersstraat 32 L, 2984 AR Ridderkerk, Nederland. Dutch Chamber of Commerce number: 83032339. VAT identification number: NL003766331B35. Email: info@vag-performance-parts.com. Telephone: info@vag-performance-parts.com. Website: vag-performance-parts.com.
In these terms, VPP is the seller. A consumer is an individual acting outside their trade, business or profession. A business customer acts for a trade, business or profession. Customer means both, except where a provision expressly addresses one group.
Products are the components and packages sold by VPP. A package is one commercial product with a recorded composition of underlying articles. Precision components include pistons, connecting rods, bearings, valves, camshafts and fasteners for which dimensions, cleanliness, materials and installation conditions are essential.
2. Application and precedence
These terms apply to VPP offers, orders and contracts for components and packages. They are available before ordering and can be saved. A deviation agreed in writing takes precedence over the provision concerned. Mandatory consumer rights always continue to apply.
A separately agreed workshop or tuning assignment has its own scope and the terms supplied for it. Ordering a parts package does not automatically include installation, machining, vehicle diagnostics or software programming.
A business customer’s purchasing terms are not accepted unless VPP expressly agrees in writing. If a provision is invalid, the remaining provisions continue to apply where possible; a replacement may not circumvent legal protection.
3. Offers and the contract
The offer describes the package, available choices, relevant specifications, price and stated delivery conditions. The order confirmation and accompanying configuration summary record what has been agreed.
The customer checks the order before final confirmation. A contract is formed when VPP accepts the order in an order confirmation or begins performance. A message that only acknowledges receipt of a request is not acceptance unless it clearly states otherwise.
Obvious errors that a customer should reasonably recognise as mistakes do not bind VPP. We discuss an identified error as soon as possible. After a contract is formed, a price or product is not changed unilaterally without a statutory or agreed entitlement; an alternative requires agreement.
4. Packages, options and component information
The customer buys the selected package with its recorded options. It may contain different brands, sizes or material specifications. The invoice shows the package and agreed package price; underlying articles remain identifiable in configuration and order information.
A component page, manufacturer document or technical reference may belong to our selection library without that component being sold separately. Only a product actually offered for sale can be ordered. Reference prices for individual components do not independently alter the confirmed package price.
VPP does not substitute a materially different brand, size or article without consulting the customer. An available alternative must be technically suitable and accepted by the customer where it changes the agreed performance.
5. Engine code, application and technical information
The customer supplies accurate and complete information needed for the order, including the actual engine code, relevant vehicle information and known modifications to the engine or cylinder head. A model name or engine family alone is not always sufficient for correct selection.
Before installation, the delivered part numbers, specification, required machining and actual dimensions must be checked. Examples include bore size, piston pin diameter, bearing dimensions, compression ratio, gasket thickness, valve clearance and required fasteners. An engine code does not replace measurement of a modified or rebuilt block.
VPP must take due care in supplying the agreed and legally required information. This responsibility is not transferred to the customer. If application is uncertain or a discrepancy is found, contact us before machining or installation. Incorrect customer information may affect an appropriate solution, but does not remove statutory rights for a defect caused by VPP.
6. Prices, VAT and additional charges
Consumer prices include applicable VAT. Unavoidable charges and any delivery charges are made clear before ordering. Business prices shown excluding VAT are expressly identified as such.
VAT treatment depends on applicable law and verified transaction details. Creating a business account or entering a VAT number does not automatically qualify an order for reverse charge or a zero rate. VPP may request evidence needed for lawful treatment.
The agreed package price governs. Market prices, calculation examples and technical guidance are not commitments to future prices. For delivery outside the EU, before ordering we explain which taxes, import duties or handling charges are not included and who must pay them, to the extent foreseeable.
7. Payment and retention of title
Payment is made using an offered payment method or a separate written agreement. Payment status is checked; returning to the website is not itself proof of successful payment. Report a suspected duplicate charge so that we can investigate.
VPP may suspend performance while an agreed, due payment remains unpaid, subject to the law. For consumers, statutory interest and out-of-court collection costs are subject to applicable legal requirements, including a correct, free fourteen-day payment notice where required. Statutory commercial interest may apply to business customers.
Delivered products remain VPP’s property until the related payment obligations are met, to the extent permitted by law. Retention of title does not authorise holding a customer’s vehicle or other goods without a legal basis.
8. Delivery, split shipments and risk
VPP delivers to the agreed address within the agreed period. An estimated delivery period is identified as an estimate. If no delivery period is agreed, the statutory consumer delivery period applies. We inform the customer of delays; statutory rights to set an additional period or terminate remain available.
A package may be delivered in agreed split shipments, for example because components are available from different suppliers. This does not change its agreed contents. A supplier may deliver directly on VPP’s behalf; VPP remains the seller and the contact for its obligations.
For consumers, the risk of loss or damage remains with VPP until the consumer or their nominated third party, other than the carrier, receives the goods. The statutory exception for a carrier independently appointed by the consumer and not offered by VPP remains applicable. For business customers, risk normally passes on handover to the carrier unless otherwise agreed.
Check deliveries for visible transport damage and quantities as soon as reasonably possible. Photographs and packaging may assist an investigation. Failure to report visible damage immediately does not extinguish a consumer’s statutory rights.
9. Inspection, installation and safe use
Precision components require competent checking and installation in accordance with the manufacturer information for the exact article. Have necessary measurements, cleaning, machining and installation carried out by a competent professional. Use the correct tools, lubricants, tolerances and tightening procedures; a general knowledge article does not replace product-specific instructions.
Machining, installing, lubricating or loading a product may change it and make a problem harder to assess. Record any concern and stop using a product if continued use could cause damage or danger.
A performance component is not automatically approved for every vehicle or for public-road use. Any motorsport designation and relevant approval, emissions, insurance or inspection requirements are indicated in the offer where applicable. The customer is responsible for their use, without allowing VPP to exclude responsibility for incorrect product information or its own breach.
10. Consumer cooling-off period and withdrawal
For a distance sale, a consumer normally has fourteen days to withdraw without giving a reason. The period ends fourteen days after the day on which the consumer or their nominated third party receives the product. For one order delivered in several parts, receipt of the final product or component determines the period under the statutory rules.
You may withdraw within that period by an unequivocal statement to info@vag-performance-parts.com, through our available online withdrawal facility or using the model form in article 12. A returns questionnaire, photographs, an RMA number or prior permission are not conditions for a valid withdrawal notice. Keep evidence of timely notification.
After notification, return or hand over the goods within fourteen days. The return address is info@vag-performance-parts.com. You pay direct return costs if this was clearly disclosed before purchase. For goods that cannot normally be returned by post, we provide the costs or a reasonable estimate before purchase.
For withdrawal of the entire order, VPP refunds the payment received, including the cost of the least expensive standard delivery offered, within fourteen days of notice. We may withhold reimbursement until we receive the goods or you provide evidence of having returned them, whichever occurs first. Reimbursement uses the same payment method unless you agree to an alternative at no cost. Additional charges for a more expensive delivery method you selected are not refunded. If only part of an order is returned, unchanged original delivery charges need not be reimbursed.
If legally required withdrawal information was not provided, the statutory extension of the cooling-off period applies. Statutory rules on calculating periods and their end dates remain applicable.
11. Package returns, diminished value and custom products
When withdrawing from one package sold as a whole, return all its components and accessories. A component is not automatically a separately purchased product. This does not prevent reporting a defect in one component or requesting a statutory remedy.
During the cooling-off period, handle products only as needed to establish their nature, characteristics and functioning, as would reasonably be allowed in a shop. Use the original packaging where possible and protect precision surfaces and identification information. Opening a box or breaking an automotive seal does not, by itself, extinguish the right of withdrawal.
Installation, trial fitting with tools, lubrication, machining, contamination or removing installation marks generally exceeds necessary inspection. A consumer may be liable for demonstrable diminished value caused by excessive handling if correctly informed about withdrawal before purchase. Any reduction must be substantiated; an automatic penalty or standard refusal does not replace individual assessment.
The statutory custom-made exception applies only where a product is genuinely manufactured to individual consumer specifications or clearly personalised and the legal conditions are met. Selecting standard brands, standard bores or other standard options does not automatically exempt a configuration. Merely ordering an item specially from a supplier is not sufficient either. Any applicable exception is clearly disclosed before purchase.
12. Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. Another unequivocal statement is also permitted.
To: VAG Performance Parts Address: info@vag-performance-parts.com Email: info@vag-performance-parts.com
I / We hereby give notice that I / we withdraw from my / our contract for the sale of the following goods:
Order number and package/product: ................................................ Ordered on / received on: ................................................ Name of consumer(s): ................................................ Address of consumer(s): ................................................ Date: ................................................ Signature of consumer(s), only when submitted on paper: ................................................
Delete as appropriate. A handwritten signature is not required for notice by email.
13. Business cancellations and returns
A business customer has no statutory consumer right of withdrawal. Cancellation or a voluntary return is possible only under a written agreement with VPP. Reasonable, demonstrable and agreed purchasing, reservation, processing or restocking costs may be charged.
For a voluntary business return, products must be complete, traceable, unused and undamaged. Intact seals and unopened manufacturer packaging may be conditions for precision components. After installation, machining, contamination or other signs of use, no voluntary return right exists unless otherwise agreed.
For business custom-made or specially processed orders, cancellation restrictions may apply once performance has begun. Rights concerning an attributable defect remain available. A returns procedure does not exclude a justified complaint.
14. Defects, warranty and complaints
A product must conform to the contract and applicable legal requirements. For consumers, statutory conformity rights are not limited to an arbitrary fixed manufacturer warranty period. Any additional manufacturer or commercial warranty supplements, rather than replaces, statutory rights.
Report a defect as soon as possible after discovery to info@vag-performance-parts.com, with the order number, a description and available relevant information. A consumer notice within two months of discovery is always timely. VPP must have a reasonable opportunity to investigate and offer an appropriate statutory remedy, such as free repair or replacement and, where applicable, a price reduction or termination.
Photographs, part numbers, measurements and installation records may be needed for a substantive investigation; we request only reasonable and relevant information. Necessary costs for a valid conformity claim are handled in accordance with the law. Do not continue using a product if this aggravates damage.
Damage actually caused by incorrect installation, unsuitable application, insufficient lubrication, overloading, contamination or a modification outside VPP may fall outside our responsibility. This is not a blanket warranty exclusion for all performance use or installation by a third party. Causation and the statutory burden-of-proof rules govern.
15. Suppliers and product safety
VPP may use suppliers, manufacturers or other service providers for delivery and technical investigation. For consumers, this does not reduce our own statutory duties as seller. We do not refer a consumer exclusively to a manufacturer when VPP must handle the complaint.
For a safety notice or recall, the parties cooperate reasonably to identify articles and reduce risks. VPP may ask that a potentially unsafe product is no longer used. A safety action concerning a defect attributable to VPP is not charged to the customer without a legal basis.
16. Intellectual property and documentation
Drawings, text, photographs, technical documents and database structures remain protected by the rights of VPP or the relevant rights holder. The customer may use supplied documents to assess and normally use the purchased product. Purchasing a component does not transfer copyright or trade mark rights.
Republication, commercial distribution or other use outside a statutory exception requires the rights holder’s permission. Manufacturer documentation retains its origin and version; do not alter safety or identification information.
17. Personal information
VPP processes personal information for purposes including orders, payment, delivery, technical checking, administration and service as described in our privacy and cookie policy. For direct delivery, necessary order, engine and address details may be sent to the selected supplier.
Acceptance of these terms does not mean consent to non-essential marketing or tracking. A separate choice is required where applicable.
18. Suspension, termination and force majeure
VPP may reasonably suspend performance where necessary information or an agreed payment due is missing, or performance would be unlawful or unsafe. We inform the customer and offer an opportunity to remedy the issue where required. Termination and reimbursement follow the contract and the law.
A circumstance beyond a party’s reasonable control may constitute force majeure to the extent that it actually prevents performance and is not legally that party’s responsibility. An ordinary stock error or cost increase is not automatically force majeure. The affected party limits the consequences and informs the other.
If force majeure lasts longer than sixty days, either party may terminate obligations not yet performed without compensation for that force majeure, to the extent permitted by law. This does not postpone a consumer’s earlier termination or delivery rights.
19. Liability
For consumers, statutory rules on liability, conformity and compensation apply. These terms do not limit mandatory rights, liability for personal injury or statutory product liability. The parties take reasonable steps to limit foreseeable damage.
For business customers only, and to the extent legally permitted, VPP’s liability is limited to direct loss and to the amount paid by its liability insurer plus the deductible. If there is no insurance payment, the limit is the invoiced amount for the assignment or delivery concerned, capped at EUR 25,000. Indirect loss, including lost profit, lost revenue, business interruption, lost savings and consequential loss, is excluded for business customers to the extent permitted by law.
These business limitations do not apply to intent or deliberate recklessness by VPP or its management, or where mandatory law prohibits exclusion. A business claim must be asserted in writing within twelve months after the customer becomes aware of the damage and the responsible party, only to the extent that such a limitation is legally valid.
20. Business indemnity and evidence
A business customer indemnifies VPP only against justified third-party claims arising from unlawful instructions, incorrect supplied information or the customer’s own unlawful use or installation attributable to that customer. This does not apply to the extent that the claim arises from VPP’s own breach or unlawful act.
Order confirmations, configurations, part numbers, correspondence, shipping records, photographs and measurements may serve as evidence. For business customers, VPP’s records may constitute evidence subject to counter-evidence. For consumers, statutory rules of evidence and allocation of the burden of proof remain fully applicable.
21. Governing law and disputes
Dutch law governs the contract. This choice does not deprive a consumer of mandatory protection under the law of their habitual residence where that protection legally applies. The United Nations Convention on Contracts for the International Sale of Goods is excluded for business contracts.
The parties seek to resolve a dispute through discussion first, without restricting statutory time limits or access to a court. The competent court in the Rotterdam district is designated for business disputes to the extent permitted. A consumer retains access to the legally competent court and any statutory choice of forum.
22. Edition, changes and language
These terms are VPP parts edition 1.0 dated 14 September 2026. They concern the sale of components and configurable packages. The version supplied and accepted when the contract is formed applies to that contract.
New terms do not automatically apply retrospectively to existing orders. The English version reflects the same arrangements. If interpretation differs, the Dutch text prevails unless mandatory law prevents this.